|
In
summary, the changes to improve service delivery are:
|
Transaction
|
Before
Rules / Procedure Review |
After
Rules
/ Procedure Review |
| Issuance of
Work Permit |
• Submit
in person documents for Issuance of New Work Permits
• Documents required upfront
• 6 to 18 documents to be submitted
• 3 trips to MOM |
• Submit Request Form for Issuance of
Work Permit via fax no: 6883 5355
• Documents verified at point of
collection/registration of worker
• 3 to 8 documents to be submitted
• 2 trips to MOM |
| Renewal of
Work Permit |
• Complex
forms: 5-7 pages of information required for renewal
via fax |
• Simplified
forms: 1-2 pages of information required for renewal
via fax |
| Cancellation
of Work Permit |
• Limited
types of cancellations via fax |
• More
types of cancellations now available via fax |
Closure
of Counters
With the
implementation of these changes, MOM will cease its counter services
for the renewal and cancellation of work permits from 3 May 2004
and the issuance of work permits from 15 May 2004 (please see Annex
A for the list of limited counter services available). Customers may
still call our One Call Centre at Tel: 6438 5122 if they have any
queries or log on to http://www.mom.gov.sg
(Forms) for Guidelines on Work Permit Renewals/ Cancellation via
Fax.
“These
efforts are testament to the Ministry’s commitment to provide
quality services to our customers. We will continue to streamline
our processes and improve our service standards,” said Mr Then Yee
Thoong, Divisional Director of Foreign Manpower Employment Division,
MOM.
Relocation of Employment Pass Department (EPD)
Today,
many companies especially the larger ones employ both Employment
Pass and Work Permit types of foreign workers. To provide both
services under one roof in response to business needs, effective 31
May 2004, EPD (presently at 9 Maxwell Road, MND Complex) will
co-locate with the Work Permit Department at the Manpower Ministry,
18 Havelock Road.
During
the move (27 May to 2 June), we seek the public’s understanding
that EPD can only offer limited services (please see Annex B) for a
period of one week. Full service will resume on 3 June.
For More Information
Members
of public who needs to contact EPD urgently during the relocation
period or who have queries on WPD’s fax services may call our One
Call Centre at Tel: 6438 5122 or visit MOM’s website at http://www.mom.gov.sg.
Annex
A
Renewal/Cancellation of Work Permits
With
effect from 3 May 2004, WPD will only provide counter services
for the following transactions:
a) Work Permit Renewal if the worker’s Work Permit has already
expired;
b) Work Permit Cancellation if:
• the Work Permit has expired / has been revoked
• the worker is required to remain in Singapore by relevant
Government Authorities
• the employer chooses to do a Temporary Work Permit
Cancellation for worker going for Home Leave & Work Permit
Reinstatement when the worker has returned from Home Leave
Issue of Work Permit
With effect from 15 May 2004, WPD will only provide counter
services for the following transaction:
a) foreign worker whose Social Visit Pass has already expired
b) foreign worker who is on Temporary Job Scheme supported by a
relevant Government Authority
c) foreign trainee whose Training Pass involves a fee payment
for a Multiple Journey Visa/Visit Pass
Annex
B
List of available services by EPD (27 May to 2 June)
• Submission
of application forms;
• Social Visit Pass extension pending outcome of
applications and for applicants waiting for results of medical
check-ups;
• Checking status of applications
• Transfer of employment pass endorsement from old to new
passport/travel documents;
• Cancellation of Passes
• Transfer of companies/change in company’s name
• Issue of Special Passes
• Update of change in address on Disembarkation/Embarkation
cards (Green Cards)
Source:
Ministry of Manpower Press Release 29 Apr 2004
|
Previous FrontPage Edition 29 Apr 2004
