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To whom it may
concerned,
First and foremost if you are not the intended recepient please
re-direct this complaint to the correct party/agency.
Yesterday at 1.30 pm my family and I had the most unfortunate
incident of rude and arrogant attitude of cashier and kitchen
staff of the stall known as BaliThai at Food Court near Seiyu Mall
located near Bugis MRT station.
I had a miscommunication with my wife which led to a cancellation
of a dish "mee rebus" costing S$3.00. As the dish
was not even prepared but already paid, I requested for a
cancellation of one out of four dishes ordered.
The Malay cashier responded " NO REFUND! with silly and
arrogant look. I argued nicely that since the dish is not prepared
why can't we be given refund and willing to sign off chit as a
geniune customer's verfication. Without looking at you with
her angry looking face and grumbling and mumbling of me, she said
in a high voice "I CALL SOMEONE". To me her
attitude is uncalled for and if she has said nicely or offered
alternative such as coupons or others I wouldn't be as angry as I
did. This led to an argument and stirred a small scene.
I returned after finishing my food and was reluctantly refunded
with her grumpy face and more grumbling and grumbling about me
despite me thanking her for her attempt. This kind of person
created a lot of tense and undue worry to my family and I think
should be sacked.
I also think that the company she's working with should also be
flexible as our request is a genuine and we are entitled to a
refund. Thank you.
Azlam Shah Alias asazlam@frasersuites.com.sg
8 Apr 2001 |
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