Getforme Singapore NORTH EAST LINE RESUMES NORMAL OPERATION AFTER PARTIAL STOPPAGE ON 24 JULY 2006 FrontPage Edition 26 July 2006

The stoppage of NEL services between Harbourfront and Dhoby Ghaut Stations occurred at 12.57pm yesterday after one of our southbound trains lost traction power as it was leaving Outram Station.

At 1.13pm, NEL officers activated the detrainment process. In all, about 100 passengers were affected. No one was injured.

Fifty SBS Transit Goodwill Ambassadors were deployed to the affected stations to help with traffic control. Signboards and posters announcing the disruption of services were also put up at all affected stations. Regular audio announcements were made aired to inform passengers of the disruption to services.

Free train and bus shuttle services were also introduced to minimise disruption caused by the partial stoppage of services.

The free train shuttle, which operated between HarbourFront and Dhoby Ghaut Stations, was introduced at about 7.30 pm yesterday. Commuters who entered or left the NEL from HabourFront, Outram Park, Chinatown and Clarke Quay Stations rode for free on the NEL, regardless of where they disembarked along NEL.

The free train shuttle was over and above the free bus shuttle services deployed earlier that shuttled between HarbourFront and Dhoby Ghaut Stations stopping at Outram Park, Chinatown and Clarke Quay Stations. In all, 35 buses were deployed to provide the necessary connection for passengers.

For the 100 passengers affected by the stalled train, they can seek a refund of their train fare at any NEL Passenger Service Counter.

We wish to once again apologise for any inconvenience caused.

Update 2 – NEL To Resume Full Service Tommorrow

24 July 2006 (2nd update at 9.30 pm) – Train service on North East Line (NEL) will be fully operational tomorrow morning.

At least 9,600 commuters have taken the free train and bus shuttle services which were introduced to minimise disruption caused by the partial stoppage of NEL services.

The free train shuttle, which operates between HarbourFront and Dhoby Ghaut Stations, was introduced at about 7.30 pm. Commuters who enter or leave the NEL from HabourFront, Outram Park, Chinatown and Clarke Quay Stations ride for free on the NEL, regardless of where they disembark along NEL. The average headway expected on this free train shuttle is about 20 minutes.

This free train shuttle is over and above the free bus shuttle services deployed earlier that shuttled between HarbourFront and Dhoby Ghaut Stations stopping at Outram Park, Chinatown and Clarke Quay Stations. About 35 buses were deployed to provide the necessary connection for passengers. The frequency for the bus shuttle service is currently about 5-8 minutes.

The bus and train shuttle services have been introduced to minimise inconvenience to SBS Transit NEL customers.

Normal train operations are still running between Dhoby Ghaut and Punggol Stations with a frequency of six and a half minutes.

The stoppage of NEL services between Harbourfront and Dhoby Ghaut Stations occurred at 12.57pm today after one of our southbound trains lost traction power as it was leaving Outram Station.

At 1.13pm, NEL officers activated the detrainment process. In all, about 100 passengers were affected. None were injured.

For the 100 passengers affected by the stalled train, they can seek a refund of their train fare at any NEL Passenger Service Counter.

Members of the public may call our Customer Relations Centre at 1800 287 2727 or 6383 7214 for further information.

We wish to apologise for any inconvenience caused.

Update 1 – Free Bus And Train Shuttle For Those Affected By Partial Stoppage Of NEL Services

24 July 2006 (1st update at 6.45 pm) – Free bus and train shuttle services are being offered to all those affected by the partial stoppage of NEL services.

The free train shuttle, which operates between HarbourFront and Dhoby Ghaut Stations, will be introduced at 7pm. Passengers who enter or leave the North East Line (NEL) from HabourFront, Outram Park, Chinatown and Clarke Quay Stations will ride for free on the NEL, regardless of where they disembark. The average headway expected on this free train shuttle is about 20 minutes.

This free train shuttle is over and above the free bus shuttle services deployed earlier that shuttled between HarbourFront and Dhoby Ghaut Stations stopping at Outram Park, Chinatown and Clarke Quay Stations. Currently, there are 35 buses deployed to provide the necessary connection for passengers. The frequency for the bus shuttle service is about 2-3 minutes.

The bus and train shuttle services have been introduced to try and minimise inconvenience to SBS Transit NEL customers. Meanwhile, work is continuing at NEL to get the line fully operational.

Normal train operations are still running between Dhoby Ghaut and Punggol Stations with a frequency of six and a half minutes.

SBS Transit Executive Director, Mr Ong Boon Leong, said: “We wish to apologise for the inconvenience caused to our commuters. We understand how inconvenient it is and are trying our best to get the service back up and running as soon as we can. In the meantime, we are offering them free alternative travel.”

The stoppage of NEL services between Harbourfront and Dhoby Ghaut Stations occurred at 12.57pm today after one of our southbound trains lost traction power as it was leaving Outram Station.

At 1.13pm, NEL officers activated the detrainment process. In all, about 100 passengers were affected. None were injured.

Miss Ling Ming Ming, who works in Chinatown and was on her way out to lunch, said of the detrainment: “I was very impressed actually because of the smooth way it was handled. Yes it was somewhat inconvenient since happened at lunchtime but at least we were kept informed throughout about what was happening and the detrainment was very well organised.”

Fifty SBS Transit Goodwill Ambassadors have also been deployed to the affected stations to help with traffic control.

For the 100 passengers affected by the stalled train, they can seek a refund of their train fare at any NEL Passenger Service Counter.

Members of the public may call our Customer Relations Centre at 1800 287 2727 or 6383 7214 for further information.

We wish to apologise for any inconvenience caused.

NEL Services From Dhoby Ghaut To Harbourfront Halted

24 July 2006 – At about 12.45 pm today, a southbound North East Line train stalled in the tunnel after leaving Outram Park Station due to a loss of traction power.

Repeated attempts to bring the power back up failed and at 1.13pm, NEL officers activated the detrainment process. In all, about 100 passengers were affected. None were injured.

Initial investigations showed that a wire which supplies traction power to the trains had come loose. Our engineers are busy at work now and are trying to bring the system back up but it is likely to take several hours.

Currently, HarbourFront, Outram Park, Chinatown and Clarke Quay stations are closed to public. Normal train operations are still running between Dhoby Ghaut and Punggol Stations.

Alternative bus services have meanwhile been activated. Shuttle buses running from HarbourFront to Dhoby Ghaut Stations via Outram Park, Chinatown and Clarke Quay Stations have been activated since 1.00 pm. Fifty Goodwill Ambassadors have also been deployed to the five stations to direct traffic.

For the 100 passengers affected by the stalled train, they can seek a refund of their train fare at any NEL Passenger Service Counter.

Members of the public may call our Customer Relations Centre at 1800 287 2727 or 6383 7214 for further information.

We wish to apologise for any inconvenience caused.

Source: www.sbstransit.com.sg Press Releases

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