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     Previous FrontPage Edition 2 Mar 2005

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Singapore Taxis - Quality of Service Standards for 4QTR 2004

ANNEX B:

PERFORMANCE OF TRANS-CAB SERVICES, SMART AUTOMOBILE AND PREMIER TAXIS

 

Table 1: Trans-Cab Services Pte Ltd – September 04 to December 04

Performance Indicators

Trans-Cab

Sep 04

Oct 04

Nov 04

Dec 04

1

[a]                 Safety

1-1

Accident Rate

The number of accidents involving the taxi company’s taxis, and should not be more than 0.020 accidents per 100,000 km, or 2 accidents per 10 million km.

Ö

[i]                  F

Ö

Ö

1-2

First Inspection Passing Rate

The percentage of taxis of a taxi company that pass the statutory inspection on the first attempt, and should be at least 95%.

Ö

Ö

Ö

Ö

2

Customer Satisfaction

2-1

Offence Rate

The number of offences committed by the taxi driver of a taxi company, and should not be more than 0.020 per 100,000 km, or 2 offences per 10 million km.

Ö

Ö

Ö

Ö

 

  • A tick (Ö) indicates that the taxi company passed the indicator, while an ‘F’ denotes “failure”.
  • Accident rate is based on results of initial investigation.

 

Table 2: Smart Automobile Pte Ltd – September 04 to December 04

Performance Indicators

Smart Automobile

Sep 04

Oct 04

Nov 04

Dec 04

1

[a]                 Safety

1-1

Accident Rate

The number of accidents involving the taxi company’s taxis, and should not be more than 0.020 accidents per 100,000 km, or 2 accidents per 10 million km.

F

F

F

F

1-2

First Inspection Passing Rate

The percentage of taxis of a taxi company that pass the statutory inspection on the first attempt, and should be at least 95%.

Ö

Ö

Ö

Ö

2

Customer Satisfaction

2-1

Offence Rate

The number of offences committed by the taxi driver of a taxi company, and should not be more than 0.020 per 100,000 km, or 2 offences per 10 million km.

Ö

Ö

Ö

Ö

  • A tick (Ö) indicates that the taxi company passed the indicator, while an ‘F’ denotes “failure”.
  • Accident rate is based on results of initial investigation.

 

Table 3: Premier Taxis Pte Ltd – September 04 to December 04

Performance Indicators

Premier Taxis

Sep 04

[i]                  Oct 04

Nov 04

Dec 04

1

[b]                Safety

1-1

Accident Rate

The number of accidents involving the taxi company’s taxis, and should not be more than 0.020 accidents per 100,000 km, or 2 accidents per 10 million km.

F

F

F

Ö

1-2

First Inspection Passing Rate

The percentage of taxis of a taxi company that pass the statutory inspection on the first attempt, and should be at least 95%.

Ö

Ö

Ö

Ö

2

Customer Satisfaction

2-1

Offence Rate

The number of offences committed by the taxi driver of a taxi company, and should not be more than 0.020 per 100,000 km, or 2 offences per 10 million km.

Ö

Ö

[i]                  F

Ö

 

  • A tick (Ö) indicates that the taxi company passed the indicator, while an ‘F’ denotes “failure”.
  • Accident rate is based on results of initial investigation.

 

Source: Land Transport Authority Press Release 1 Mar 2005

 

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