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Previous FrontPage Edition 2 Mar
2005
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Singapore Taxis - Quality of Service Standards for 4QTR 2004 |
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Performance Indicators |
Trans-Cab |
Sep 04 |
Oct 04 |
Nov 04 |
Dec 04 |
1 |
[a]
Safety |
1-1 |
Accident Rate
The number of accidents involving the taxi company’s taxis,
and should not be more than 0.020 accidents per 100,000 km, or
2 accidents per 10 million km. |
Ö |
[i]
F |
Ö |
Ö |
1-2 |
First Inspection Passing Rate
The percentage of taxis of a taxi company that pass the
statutory inspection on the first attempt, and should be at
least 95%. |
Ö |
Ö |
Ö |
Ö |
2 |
Customer Satisfaction |
2-1 |
Offence Rate
The number of offences committed by the taxi driver of a taxi
company, and should not be more than 0.020 per 100,000 km, or
2 offences per 10 million km. |
Ö |
Ö |
Ö |
Ö |
-
A tick (Ö)
indicates
that the taxi company passed the indicator, while an ‘F’ denotes
“failure”.
-
Accident rate is
based on results of initial investigation.
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Performance Indicators |
Smart Automobile |
Sep 04 |
Oct 04 |
Nov 04 |
Dec 04 |
1 |
[a]
Safety |
1-1 |
Accident Rate
The number of accidents involving the taxi company’s taxis,
and should not be more than 0.020 accidents per 100,000 km, or
2 accidents per 10 million km. |
F |
F |
F |
F |
1-2 |
First Inspection Passing Rate
The percentage of taxis of a taxi company that pass the
statutory inspection on the first attempt, and should be at
least 95%. |
Ö |
Ö |
Ö |
Ö |
2 |
Customer Satisfaction |
2-1 |
Offence Rate
The number of offences committed by the taxi driver of a taxi
company, and should not be more than 0.020 per 100,000 km, or
2 offences per 10 million km. |
Ö |
Ö |
Ö |
Ö |
-
A tick (Ö)
indicates
that the taxi company passed the indicator, while an ‘F’ denotes
“failure”.
-
Accident rate is
based on results of initial investigation.
|
Performance Indicators |
Premier Taxis |
Sep 04 |
[i]
Oct 04 |
Nov 04 |
Dec 04 |
1 |
[b]
Safety |
1-1 |
Accident Rate
The number of accidents involving the taxi company’s taxis,
and should not be more than 0.020 accidents per 100,000 km, or
2 accidents per 10 million km. |
F |
F |
F |
Ö |
1-2 |
First Inspection Passing Rate
The percentage of taxis of a taxi company that pass the
statutory inspection on the first attempt, and should be at
least 95%. |
Ö |
Ö |
Ö |
Ö |
2 |
Customer Satisfaction |
2-1 |
Offence Rate
The number of offences committed by the taxi driver of a taxi
company, and should not be more than 0.020 per 100,000 km, or
2 offences per 10 million km. |
Ö |
Ö |
[i]
F |
Ö |
-
A tick (Ö)
indicates
that the taxi company passed the indicator, while an ‘F’ denotes
“failure”.
-
Accident rate is
based on results of initial investigation.
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Source:
Land Transport Authority Press Release 1
Mar 2005 |
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