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Withdrawal of Nanyang Institute of Management's SQC-PEO Status


Jointly Issued By Spring Singapore , Economic Development Board And Singapore Tourism Board

In consultation with the programme partners (Economic Development Board and the Singapore Tourism Board), SPRING Singapore has withdrawn the SQC-PEO status of the Nanyang Institute of Management (NIM) with effect from 15 April 2004.

The organisation has breached the mandatory requirements of the trust mark, which organisations with SQC-PEO must meet on an on-going basis after being awarded the status. NIM was awarded the SQC-PEO in July 2003.

The SQC-PEO scheme recognises PEOs that have attained a commendable level of performance in their journey to business excellence and to assist them to reach world-class standards of business excellence.

The SQC framework adopts a holistic approach to management capability development. Organisations are assessed on seven dimensions - leadership, planning, information, people, processes, customers and results.

In addition, private education providers have to meet mandatory requirements in eight specific areas - registration with relevant authorities, educational programmes, educational facilities & materials, student services, admission of international students, staffing, land & buildings, and financial responsibility (Annex 1).

To ensure that organisations maintain the SQC-PEO standards, SPRING, as the administrator of the programme, investigates complaints relating to the scheme's criteria. If the complaints indicate that the organisation's systems and processes are not meeting the SQC-PEO requirements, the organisation is audited.

As SQC is a development programme, areas for improvement are identified for the organisation to take corrective actions immediately. A second audit is conducted at the end of three months to check whether the actions have been implemented effectively to meet the scheme's requirements.

If the scheme's mandatory requirements are not met, the programme partners will not hesitate to withdraw the SQC-PEO status of the organisation.




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15 April 2004